Thank you for shopping with us. We aim to ensure that every customer is satisfied with their purchase. Please review our return and refund terms below:
1. Return Eligibility
- Customers must notify us of any issues within 7 days of receiving the item.
- All claims must be supported with photo and video evidence to verify the condition of the product upon arrival.
- Once the return request is approved, the item must be sent back to us within 14 days.
- Used machines are not eligible for return or refund under any circumstances.
2. Condition of Returned Items
- All returned products must be in unused, original condition, with all accessories, manuals, and packaging included.
- Items that are damaged due to misuse, negligence, or modification will not be accepted.
3. Refund Process
- Refunds will be processed after the returned item is received and inspected by our team.
- Approved refunds will be issued through the original payment method.
- Shipping fees (both ways) are non-refundable unless the return is due to our error.
4. Non-Returnable Items
- Used or operated machines.
- Items without valid photo/video evidence submitted within the initial 7-day reporting window.
5. Contact Us
If you need assistance with a return request, please contact our support team with your order details and evidence.